Zodiac Circle Productions Ltd is committed to protecting and respecting your privacy. This notice describes what personal data we collect, how we will use that data and how we keep your data safe. For additional information on how we use cookies, please refer to our Cookie Policy. For all other information regarding our services, please refer to our Terms &Conditions. In this Privacy Notice we will cover: 1. Who is the data controller? The data controller for any personal data we hold about you is Zodiac Circle Productions Ltd, a company registered in England and Wales under registration number 14961952. Our registered address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM. We are responsible for ensuring that your data is held securely, that you are given accurate information about how your data is used, and that your rights regarding your data are respected. The services and products we sell are not aimed specifically at individuals under the age of 18, we do not promote our services and products to this market and we cannot identify individuals of this age and under, on our database. Please refer to our Terms and Conditions for more information. 2. What personal data do we process, for which purpose and what is our legal basis for processing it? We collect data from you when you visit our website. The data we collect includes your name, email address, telephone number, your date, time and place of birth. Data is collected when you place an order, register with us, opt into our marketing communications, browse our site and use other services offered by our site. The data we collect is used to take your order, process payment and deliver your purchase to you. We also use it to deliver marketing communications, give access to services for registered users, personalise your visit to our site and provide assistance via our Customer Care team. We must have a valid reason for processing your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data: Performance of a Contract, our Legitimate Interests as a business, a Legal Obligation we are required to follow and Consent which you provide to us. If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time. COOKIES Our websites use cookies and similar technologies such as pixels and beacons to collect information. Such technology is widely used in order to make sites work, or work more efficiently, as well as to provide information to the owners of the site, for example, your language preference, sign in information or usage of the site’s services and applications. Cookies are also used to show the user products and services based on their preferences as well as to allow third-party partners to deliver relevant advertising. Full information on cookies and how you can set your preferences can be found in our Cookie Policy. 3. Who will process your data? Your personal data will be processed by the internal staff of the Zodiac Circle Productions Ltd who have been specifically trained and authorised for this processing. Your personal data will also be transmitted to third parties that we use to provide our services; these parties have been rigorously assessed for the way in which they manage personal data and may only use your data for the exact purposes that we specify in the contract with them. The third parties in question belong to the following categories: Companies such as payment service providers that help us to process your order. Companies that help us to deliver your purchases such as couriers and parcel delivery companies who deliver your goods and act as Data Controllers for the duration of the delivery process. Professional service providers, such as email delivery suppliers, IT software providers, marketing and research agencies, analytics companies and website hosts who help us to run our business, Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud. Governmental bodies and regulators to comply with our legal obligations. Aggregated data that does not identify individuals is shared with internal teams, relevant service providers and brand partners for business planning purposes. We may also transfer your personal data to a buyer or potential buyer if our assets are acquired by another organisation. The purchaser will be required by law to use your personal data only as described in this Privacy Policy. 4. Data transfer outside of the European Union Some of the third parties listed in the previous section 'Who will process your data?' may be located in countries outside the United Kingdom (UK), European Union (EU) or European Economic Area (EEA) that nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission. The lawful transfer mechanism of your personal data to countries that do not belong to the UK, EU or EEA and that have not been assessed as offering adequate levels of protection will be performed only:
after Standard Contractual Clauses have been put in place alongside any supplementary measures that are deemed necessary on a case-by-case basis;
if the transfer is necessary for the purchase of services and goods offered on our website or for registration on the website or use of services on the website;
for the management of your requests or fulfilment of a legal obligation.
5. How long do we keep your data? We keep your personal data for a limited period of time in line with our data retention policy. The specific retention period will vary according to the reason for processing your personal data. After this period, your data will be permanently erased or otherwise irreversibly rendered anonymous. 6. Your rights You have the following rights under data protection law: The right to request a copy of the personal data that we hold about you. The right to ask us to correct any inaccuracies in the personal data we hold about you. The right to withdraw your consent to marketing. The right to object to our processing of your personal data on the basis of our legitimate interest. The right to request the deletion of your personal data in certain circumstances. The right to data portability to transfer your data to another entity. To exercise any of these rights, you can sign in to your account, contact our Customer Care team at info@zodiac-productions.com or write to our Data Protection Officer (DPO) by writing to "Data Protection Officer" at the address below: Data Protection Officer (DPO): Zodiac Circle Productions Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM. If you believe that Zodiac Circle Productions Ltd are processing your data illegally, you have the right to lodge a complaint with the Supervisory Authority. In the UK, this is the ICO. https://ico.org.uk/make-a- complaint/ As the UK is no longer part of the European Union (EU) we are required to appoint a 'representative in the Union' to handle privacy matters and act as a point of contact for European residents whose data we process. 7. Security We are committed to taking appropriate technical, physical and organisational measures to protect personal information against unauthorised access, unlawful processing, accidental loss or damage, and unauthorised destruction. In particular, we use security measures that employ pseudonymisation or encryption of your data to ensure the confidentiality, integrity, and availability of your data as well as the resilience of the systems and services that process them. We have the ability to restore the availability and access to personal data in the event of a physical or technical incident. Furthermore, Zodiac Circle Productions Ltd undertakes to test, verify and regularly evaluate the effectiveness of technical and organizational measures in order to ensure continuous improvement in the safety of processing. 8. Changes to this notice We keep our Privacy Policy under regular review in order to reflect changes in our services and in privacy regulation. This Privacy Policy was last updated on 29 September 2023. We will contact you if we make significant changes in the Privacy Policy.
